SMC is confident that we made the best carbon rims and wheels, all of our rims and wheels are produced in our own facility, by our own staff, to our strict engineering specifications. Therefore, we confidently offer at least 2 years and even longer warranty to carbon rims and wheels.
Our carbon rims and wheels are designed to be ridden in the most demanding conditions by the best riders, and they are tested to ensure the strength of the wheels far exceed the loads incurred during intended use. So quite simply, don’t worry, if the wheel or rim break while riding, we’ll repair or replace it for free.
2-years standard warranty:
All SMC carbon rims offer 2-years standard warranty.
5-years Prime warranty:
All SMC SPEED MINI CYCLE brand carbon wheels and rims offer 5-years Prime warranty.
Lifetime premium warranty：
All SMC SPEED MINI CYCLE brand carbon wheels and rims support lifetime premium warranty, 50USD/rim.
The lifetime warranty only applies to all original owners who purchase their wheels or rims from SMC dealers or SMC directly.
However, the warranty does not cover:
1. Normal wear and tear.
2. Improper assembly or follow-up maintenance.
3. Use of brake pads not designed for carbon wheels.
4. When the serial number or production code has been deliberately altered, defaced or removed.
5. Damage or failures caused by a crash, impact,abuse of the product, non-compliance with manufactures specifications of usage or any other fractious reasons.
How to make a claim:
1.Send clear pictures of the position with problem.
2.Send order information and production code to us, will reply in 3 work days.
3.If you purcheased from our dealer, please also send the photo and code to them, they will forward to us.
5.Any manufacturing defect occurs within 1 year of the date of purchase, SMC is obligated to replace the rim and also pay for the shipping cost. If any manufacturing defect occurs after 1 year SMC is obligated to replace the rim, and you would be responsible for the shipping cost.
Appendix
• For any replacement or repairs beyond the warranty period, extra component costs and shipping cost will be collected.
Any more questions, pls feel free to contact us.
